FAQ

Frequently asked questions

When is the store open?

Always. 24 hours a day, 365 days a year. There are no order windows and no deadlines.

How long does an order take?

We guarantee your order ships within 2 weeks of the day you place it — and if we miss that window, a discount is applied to your order automatically. In practice most items are produced within a few business days and ship immediately after. You'll receive tracking as soon as your order leaves production.

Where does my order ship?

Directly to the address you enter at checkout. Some schools also offer bulk delivery to the school — if yours does, you'll see that option at checkout.

Can I return or exchange an item?

Because every item is printed on demand specifically for your order, we can't accept returns for size or color changes. If an item arrives damaged, misprinted, or incorrect, contact us and we'll make it right.

How do I know what size to order?

Each product page includes a size chart. Youth and adult sizes are listed separately.

My school isn't listed. Can we get a store?

Yes. There is no cost or obligation to your school. Reach out and we'll walk you through it in about 20 minutes.

Who do I contact about my order?

We handle all customer service — please don't contact the school office. Email info@schoolstore365.com and we'll take care of it.

How does my school benefit?

Every purchase returns fundraising dollars to the school with no extra work from staff or volunteers. See our Fundraising page.